Privacy and Cookie Policy

BACKGROUND:

Any personal information you provide will be used for processing orders, responding to enquiries, administering customer accounts, arranging delivery, improving our website and services, and meeting our legal obligations. We do not sell your personal information.

This Policy applies as between you, the user of this website, and Gentworks Limited, the owner and provider of this website. It applies to our use of personal information collected through this Magento website and through the services, systems and forms provided on it.

1. Definitions and Interpretation

In this Policy the following terms shall have the following meanings:

Account means the personal information and credentials used by customers to access account facilities, order history and related services on the website.

Cookie means a small file placed on your device by the website. Cookies used by the Magento store are described in section 10 below.

Data means the information that you submit to the website or that is collected when you use the website, including account details, order details, enquiry details, technical information and cookie information.

Gentworks means Gentworks Limited. Our contact address for website enquiries is Units 43-44 Notley Farm, Chearsley Road, Long Crendon, Buckinghamshire, HP18 9ER, United Kingdom.

Service means the online facilities, tools, services and information that Gentworks makes available through the website.

System means the online communications infrastructure that Gentworks makes available through the website, including forms, account facilities and email links.

User means any person who accesses the website and is not employed by Gentworks and acting in the course of their employment.

Website means the Gentworks Magento website and any Gentworks-controlled domains or sub-domains used for the same store unless expressly excluded by their own terms.

2. Data Collected

Without limitation, the following Data may be collected when you use the website:

name and business name;
job title or profession, where provided;
billing, delivery and contact addresses;
email addresses and telephone numbers;
account login details and account preferences;
order, quotation, invoice, delivery and returns information;
payment and billing information required to process orders. Full card details are handled by the relevant payment provider where applicable;
IP address, browser type and version, operating system, referring pages, pages viewed and related technical information; and
cookie information as described in section 10.

3. Our Use of Data

We use Data to operate the website and provide products and services to customers. In particular, Data may be used for:

processing orders, payments, deliveries, collections, returns and refunds;
responding to enquiries and providing customer support;
administering customer accounts and maintaining internal records;
improving our products, services and website experience;
meeting legal, tax, accounting, fraud-prevention and regulatory obligations;
contacting you about an order, enquiry, account or service issue; and
sending marketing communications where you have requested them or where we are otherwise permitted to do so.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including any legal, accounting, warranty, dispute-resolution or record-keeping requirements.

4. Third Party Websites and Services

Gentworks may use third-party service providers for matters including payment handling, delivery, hosting, website operation, search facilities, analytics, customer communications and marketing. Such providers may have access to personal information only to the extent needed to perform the relevant services for Gentworks or to meet legal obligations.

The website may contain links to other websites. Once you use a link to leave the website, Gentworks does not control that other website and is not responsible for the protection or privacy of information you provide while visiting it. You should review the privacy policy applicable to that website.

5. Changes of Business Ownership and Control

Gentworks may, from time to time, expand, reduce or transfer parts of its business. Where personal information is relevant to a transferred business function, it may be transferred to the new owner or controller so that the relevant goods, services and obligations can continue.

6. Controlling Access to Your Data

Wherever you are asked to submit Data that Gentworks wishes to use for marketing purposes, you will be given options to restrict that use where required. You may also contact us if you wish to update your marketing preferences.

7. Your Right to Withhold Information

You may access many areas of the website without providing personal information. However, to use account facilities, submit forms, request quotations or place orders, you may need to provide the Data required for those services.

You may restrict your browser's use of cookies. Further information is set out in section 10 below.

8. Accessing and Correcting Your Data

You may access your customer account at any time to view or amend account Data where the website provides that facility. If you believe that information we hold about you is incorrect or incomplete, please contact us and we will take reasonable steps to correct it.

You may also have rights to request access to, correction of, deletion of, restriction of, or portability of personal information, and to object to certain processing, subject to applicable law.

9. Security

Data security is important to Gentworks. We use suitable physical, electronic and managerial procedures intended to safeguard and secure Data collected online and to reduce the risk of unauthorised access, disclosure, alteration or loss.

10. Cookies

This Magento website uses essential cookies and similar technologies to operate the store, maintain secure sessions, protect forms, remember selected store settings, and support shopping-cart, checkout and account features. These essential cookies are used automatically because the website cannot provide those services without them.

With your permission, we also use optional analytics and advertising technologies, including Google Tag Manager, Google Analytics, Google Ads and Gentworks visit measurement. These help us understand visits and assess our advertising. Optional tags and the Gentworks visit identifier (gw_magweb_sid) are not loaded or stored until you select Accept all.

You can select Reject non-essential and continue to shop normally. You can review or change your choice at any time using the Cookie settings control shown at the bottom of the website. Rejecting a previously accepted choice removes the optional first-party measurement cookies that the website can remove directly; third-party providers may also apply their own retention rules.

List of Magento cookies we collect

The table below is taken from Magento's native Privacy and Cookie Policy page for this store. Optional Google cookie names and lifetimes can vary according to the service and browser in use; Google's own privacy information provides further details.

The table below lists the cookies we collect and what information they store.

Cookie Name	Cookie Description
FORM_KEY	Stores randomly generated key used to prevent forged requests.
PHPSESSID	Your session ID on the server.
GUEST-VIEW	Allows guests to view and edit their orders.
PERSISTENT_SHOPPING_CART	A link to information about your cart and viewing history, if you have asked for this.
STF	Information on products you have emailed to friends.
STORE	The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE	Indicates whether a customer allowed to use cookies.
MAGE-CACHE-SESSID	Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE	Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE-SECTION-INVALIDATION	Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-TIMEOUT	Facilitates caching of content on the browser to make pages load faster.
SECTION-DATA-IDS	Facilitates caching of content on the browser to make pages load faster.
PRIVATE_CONTENT_VERSION	Facilitates caching of content on the browser to make pages load faster.
X-MAGENTO-VARY	Facilitates caching of content on the server to make pages load faster.
MAGE-TRANSLATION-FILE-VERSION	Facilitates translation of content to other languages.
MAGE-TRANSLATION-STORAGE	Facilitates translation of content to other languages.

11. Changes to this Policy

Gentworks reserves the right to change this Privacy Policy as necessary from time to time or as required by law. Any changes will be posted on the website and will apply from the time they are published.